RETURNS:

Holistic Vybez has a 48-hour return policy. Which means you have up to 48 hours after receiving your item to request a return. To be eligible for a return, your item must be unopened and in the same condition that you received it. This applies to dry products ONLY. Holistic Vybez does not offer the option to return sea moss gel products as they are perishable. To start a return please contact us at customersupport@holisticvybez.com

In the circumstance that the incorrect address was provided, and your order is returned to us or delivered to the wrong address we will reship your order. However, you will be responsible for the shipping fees to reship your item. This applies to dry products ONLY. If you have ordered gel products, we will give you a partial credit/discount to make another purchase since gels are perishable.

REFUNDS:

 Please be aware that Holistic Vybez operates under a 48-hour window policy. Which means you have up to 48 hours after receiving your item to request a refund. This applies to dry products only. We will provide a return label for your convenience. To be eligible for a refund, please ensure the item is unopened and in the same condition as you received it. Once we receive and inspect your return, we will send you an email to confirm its receipt. Subsequently, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, it will be processed, and the funds will be credited back to the original method of payment. Please note that it may take approximately 3-5 business days for the refund to be processed. However, the exact processing time may vary based on your financial institution's procedures. We have no control over the time it takes for the funds to be added back into your account. For further information, please contact your banking institution.

EXCHANGES:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Note: This policy applies exclusively to dry products. Gel products are not eligible for exchanges due to their perishable nature.

EXCEPTIONS/NON -RETURNABLE ITEMS:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.