- As soon as you place your order with Holistic Vybez, you will receive a confirmation email (system generated). Be sure to check your spam folder for this email. Please take note that if you are purchasing sea moss gel, it is essential to provide a physical shipping address during checkout to avoid any shipping delays. UPS does not support delivery to P.O. Box destinations, so kindly refrain from using such addresses.
- Allow some time for your order to be processed. Gel products and soap products are made fresh so they will have a 3-8 business day processing time before being shipped and are shipped Monday - Wednesday. Dry products will have a 3-5 business day processing time before being shipped and are shipped Monday - Thursday. Kindly take note that business days refer to Monday through Friday, excluding weekends and holidays.
- Tracking numbers are only generated once your shipping label has been printed. Your shipping label may be printed before the 3-8 business day processing time. However, this does not mean that it has been shipped. Note: Please wait 3-8 business days before tracking your order.
PLEASE NOTE: Processing times and Shipping times are not the same. Processing time is the time Holistic Vybez sets to prepare and fulfill your order and shipping time is the amount of time in transit once it is with the shipping carrier. Please consider our processing times when placing your order. This will help you understand what to expect after completing your purchase. We do not have control over the shipping times or rates. These transit times and rates are dictated by UPS and USPS.
Please be advised that any orders received after 12:00pm EST will not be processed until the next business day. For instance, if you place an order on Friday at 1:00pm EST, your order will begin processing on the following business day, which is Monday.
RUSH EXPEDITED PROCESSING: Holistic Vybez now offers customers the option to “skip the line.” With expedited processing times, your order will be shipped on the next shipment day. Orders that contain gel products are shipped Monday – Wednesday. Orders that only contain dry products are shipped Monday – Thursday.
- If you place an order that contains sea moss gel on Monday, it will ship the next ship date, Tuesday. If the order is placed Wednesday after the 12 pm cutoff, it will ship the next shipping day, Monday- since gels are only shipped Monday-Wednesday
- If you place an order that contains only dry products on a Tuesday, it will go out the next ship date, Wednesday. If the order is placed after the 12 pm cutoff on Thursday, it will be shipped on the next ship date, Monday.
PRE-ORDERS: Holistic Vybez provides the opportunity to purchase products on pre-order. It's important to note that "pre-order" indicates that the item is currently not in stock. Products listed as "pre-order" will begin shipping as soon as the product is in stock. The product description will specify the estimated ship date.
If you have pre-order and in-stock items in the same cart please note that your order entire order will ship together once the pre-order item is in stock. We recommend making two separate orders. One for your pre-order items and one for your in-stock items.